This Privacy Policy describes how Multicloud4u Private Limited ("we," "us," or "our") a company incorporated under the laws of India, having its registered office at Floor 9 Tower A Spaze iTech Park Sohna Gurgaon Rd Sec 49 Gurugram Haryana 122018, Gurugram, Haryana, India collects, uses, processes, and shares your information when you use our mobile application, Vcarddly (the "App"). Vcarddly is an Android application that allows users to scan physical business cards using their phone camera or NFC tap, creating a digital virtual card and profile powered by the 5thir platform. 5thir is a product of Multicloud4u Pvt Ltd (operating under the brand name "Multicloud4u Technologies").The App also features a directory where users can browse other people's virtual card profiles.

By accessing or using the App, you signify your acceptance of this Privacy Policy. Please read this Policy carefully and in conjunction with our Terms and Conditions .If you do not agree with the terms of this Privacy Policy, please do not use the App. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.

1. INFORMATION WE COLLECT

We collect various types of information to provide and improve our services to you. This information may include:

• Personal Identifiable Information (PII):
  • Full Name: Collected to identify your virtual card profile.
  • Email Address: Used for account creation, communication, and verification.
  • Phone Number: May be collected for contact purposes and profile verification.
  • Job Title and Company Name: Essential for creating professional virtual business cards.
  • Profile Photo: An optional photo you may upload to personalize your virtual card.
• Business Card Data:
  • Physical Business Card Photo: Images captured by your device camera for conversion into digital format.
  • NFC Card Data: Information read from NFC-enabled business cards through your device's NFC functionality.
• Device Information and Permissions:
  • Device Contacts (Read and Write): With your explicit consent, the App accesses your device contacts only to support core features such as importing contact details from scanned business cards into your phone’s address book and enabling you to share your digital business card with existing contacts. This access is used solely for user-initiated actions and is not used in the background or for any other purpose.
  • Device Storage Access (Read and Write): With your explicit consent, the App accesses your device storage to save images of scanned business cards, profile photos, and other related data, and to read existing images if you choose to upload them.
  • Camera Access: Required to enable the scanning of physical business cards.
  • NFC Access: Required to read data from NFC-enabled business cards.
  • Internet and Network State Access: Necessary for the App to sync your virtual card profiles and other data with the 5thir platform and to access the directory of other users.

2. HOW WE USE YOUR INFORMATION

The information we collect is used for the following purposes:

• To Provide and Maintain the App: To create and manage your Vcarddly account and virtual business card profiles.
• To Facilitate Core Functionality: To convert physical business cards into digital formats, enable NFC card data reading, and allow you to manage your professional contacts efficiently.
• To Enhance User Experience: To allow you to browse and connect with other users through the App's directory.
• Communication: To send you important updates, notifications, and respond to your inquiries.
• Service Improvement: To analyze usage patterns and feedback to improve the App's features and performance.
• Security and Fraud Prevention: To protect the integrity of the App and its users.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

We process your personal data based on your explicit consent, which you provide when you agree to this Privacy Policy and grant the requested permissions. Your data is processed only for the purposes for which it was collected, ensuring adherence to the principle of purpose limitation as enshrined in data protection laws.

3. LEGAL BASIS FOR PROCESSING PERSONAL DATA

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it. We will process your personal data on the following bases:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose. Such consent is free, specific, informed, unconditional, and unambiguous in accordance with India’s Digital Personal Data Protection Act, 2023.
• Performance of a Contract: Where processing is necessary for the performance of a contract we have with you or to take steps at your request before entering into a contract.
• Legitimate Interests / Legitimate Uses: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless those interests are overridden by your data protection rights. This includes specified legitimate uses under the Digital Personal Data Protection Act, 2023, where consent is not required.
• Legal Obligation: Where processing is necessary for compliance with applicable laws and regulatory requirements.

4. SHARING YOUR INFORMATION

We understand the importance of your data and share it only in specific circumstances:

• With the 5thir Platform: Your user profile data, including your full name, email, phone number, job title, company name, and profile photo, is transmitted to and processed by the 5thir platform, which powers the Vcarddly App's core functionality, including the creation and management of virtual cards and the user directory. The 5thir platform is an integral part of our service delivery.
• With Google Play: We share certain information with Google Play for license verification and to ensure compliance with their terms of service.
• Service Providers: We may engage third-party companies and individuals to facilitate our App, provide services on our behalf, perform App-related services, or assist us in analyzing how our App is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We ensure that any third party with whom we share your data adheres to stringent data protection standards and is bound by contractual obligations to safeguard your information.

5. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information (such as Standard Contractual Clauses for transfers out of the EEA).

Primary servers are located in India. Backup data may be stored within secure cloud infrastructure operated by reputable service providers in compliance with applicable Indian data protection standards. Appropriate safeguards are implemented to protect such backup data

6. DATA SECURITY

We are committed to ensuring the security of your Personal Data. We implement robust technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, firewalls, secure server environments, and regular security audits. Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. DATA RETENTION

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your Personal Data is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. YOUR RIGHTS AS A DATA PRINCIPAL

Under the Digital Personal Data Protection Act, 2023, you, as a data principal, have the following rights concerning your personal data:

• Right to Access: You have the right to obtain confirmation from us as to whether your personal data is being processed, and if so, to access that data.
• Right to Correction and Completion: You have the right to request the correction or completion of inaccurate or incomplete personal data.
• Right to Erasure (Data Deletion): You have the right to request the deletion of your personal data under certain circumstances, as detailed in Section 7 below.
• Right to Grievance Redressal: You have the right to a readily available means of grievance redressal provided by us in respect of any act or omission by us regarding the performance of our obligations in relation to your personal data.
• Right to Nominate: You have the right to nominate any other individual who shall, in the event of your death or incapacity, exercise your rights in accordance with the provisions of the Act.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

9. DATA DELETION POLICY

You have the right to request the deletion of your personal data held by us. If you wish to delete your account and all associated data, you may do so through by contacting our Data Protection Officer at the contact details provided below.

Upon receiving a valid deletion request, we will:

• Delete or anonymize your personal data from our active databases.
• Ensure that your virtual card profile is removed from the Vcarddly directory.
• Take reasonable steps to inform our third-party service providers (including the 5thir platform) to delete or anonymize your data from their systems, where applicable.

Please note that some data may be retained for a limited period if required by law, for legitimate business purposes (e.g., fraud prevention, resolving disputes), or in backup systems until it is overwritten in the normal course of operations.

10. CHILDREN'S PRIVACY

The Vcarddly App is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected Personal Data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. We are committed to ensuring the online safety of children and adhere strictly to the principle that data of minors should be handled with utmost care and only with appropriate consent, as recognized in various legal frameworks.

11. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy

12. GRIEVANCE REDRESSAL

You may submit your grievances or complaints by contacting our Grievance Officer, who is responsible for receiving, reviewing, and resolving complaints in a fair, transparent, and timely manner.

Grievance Officer Name: Ganesh Sharma
Email: [email protected]
Phone Number: +91 8448341325

We acknowledge complaints within 24–48 hours. Resolution timelines may vary depending on the complexity of the issue and applicable legal requirements.

13. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Phone Number: +91 89202 22218